Your product shouldn't disappear after the sale.
Transform every product you sell into a permanent digital connection with its owner. Support. Maintenance. Service. Parts. Revenue. All from one product identity.
No app required · Any product · Any language
Built for manufacturers who want to own the entire product lifecycle.
You sold the product. Then you lost the customer.
Your customer still needs you for years. But today they search Google, browse forums, call support, lose their manuals and buy replacement parts somewhere else. Meanwhile your teams answer the same questions again and again.
Customers lose answers
Manuals disappear. Product references are forgotten. Support becomes difficult.
Support loses time
Repetitive questions consume expensive human support resources.
Manufacturers lose the relationship
Once the product leaves the dealer, customer data and aftermarket opportunities disappear with it.
What if every product became a digital service channel?
- PRODUCT
- IDENTITY
- ASSIST
- CARE
- SERVICE
- REVENUE
- INSIGHTS
One product identity. One relationship. For the entire lifetime of the product.
One scan changes the entire after-sales journey.
Identify
Every product receives a digital identity connected to its exact model, serial number, version and documentation.
Assist
Customers ask questions naturally and receive answers grounded in official product knowledge.
Act
Resolve the problem, order a part, book service or escalate to the right technician.
Stay connected
Maintenance reminders, warranty events and lifecycle messages keep the relationship alive.
Not a generic chatbot. An expert on this exact product.
The assistant already knows what your customer owns. It can therefore provide contextual answers instead of generic internet advice.
AI that knows when not to answer.
Define what customers can safely do themselves and when a professional must intervene.
Your AI follows your procedures, your documentation and your safety rules.
Solve simple problems before they become tickets.
Customers get instant help 24/7. Your support team receives only the cases that really require human intervention.
When escalation is necessary, the full context follows the customer:
- Product
- PX400 · S/N 840392
- Problem
- E45
- Checks completed
- ✓ Door ✓ Burner ✓ Cleaning
- Status
- Technician required
Don't wait for something to break.
Turn product ownership into a proactive relationship.
From question to resolution.
The assistant does more than answer. It can trigger the next action.
Turn every support conversation into a complete service workflow.
Your installed base is already your next market.
Every product you have already sold can generate future revenue.
Parts
Exact compatible spare parts.
Consumables
Replenishment at the right moment.
Maintenance
Service contracts and interventions.
Accessories
Relevant upgrades.
Warranty
Extended protection.
Replacement
Recommend the right next-generation product.
Stop losing aftermarket revenue after checkout.
Finally understand what happens after the sale.
Questions your product teams can now answer:
- What do customers ask most often?
- Which model creates the most support requests?
- Which errors lead to technician intervention?
- Which instructions are unclear?
- Which parts fail most often?
- Which maintenance messages generate action?
- Which installers generate the highest support volume?
Demo data — illustrative only
Reduce cost. Increase lifetime value. Keep the customer.
Lower support volume
Automate repetitive product questions.
Faster resolution
Give technicians the right context before intervention.
Own first-party customer data
Reconnect directly with the end owner.
Grow aftermarket sales
Parts, consumables, contracts and replacement.
Improve what you build
Learn from real-world questions and failures.
What is one support interaction worth to you?
Your own figures — no automatic benchmark, no guarantee.
Every product needs a digital identity.
- Model
- PX400-10KW
- Serial
- 840392
- Installed
- 12 Nov 2026
- Installer
- Dupont Chauffage
- Warranty
- Active
- Firmware
- 1.7
- Hours
- 643
- Next maintenance
- 41 days
Demo data — illustrative only
The identity follows the product throughout its entire lifecycle.
Compliance can become a customer experience.
Centralize product information that can support Digital Product Passport requirements while using the same product identity for support, repair, maintenance and lifecycle engagement.
Don't replace your systems. Connect them.
Alenivo becomes the intelligence layer between the physical product, the customer and your existing systems.
The more your product needs support, the more valuable the connection becomes.
Industrial Equipment
Machine identity, service history, technical knowledge and maintenance.
Explore Industry →A product can remain in your customer's home, factory or business for 5, 10 or 20 years.
That means years of support, service, maintenance, parts, data, loyalty, and revenue.
- PRODUCT
- IDENTITY
- ASSIST
- CARE
- SERVICE
- REVENUE
- INSIGHTS
Own the relationship for the entire product lifecycle.