AI product support
Solve simple problems before they become tickets.
Customers get instant help 24/7. Your support team receives only the cases that really require human intervention.
Product-aware AI
Not a generic chatbot. An expert on this exact product.
The assistant already knows what your customer owns. It can therefore provide contextual answers instead of generic internet advice.
ModelVersionSerial numberWarrantyInstallationManualsService historyPrevious incidents
Controlled knowledge
AI that knows when not to answer.
Define what customers can safely do themselves and when a professional must intervene.
Your AI follows your procedures, your documentation and your safety rules.
Escalation with context
When a human is needed, they don't start from zero.
When escalation is necessary, the full context follows the customer:
ProductSerial numberErrorConversationActions performedImagesWarranty
Service request created
- Product
- PX400 · S/N 840392
- Problem
- E45
- Checks completed
- ✓ Door ✓ Burner ✓ Cleaning
- Status
- Technician required