Your after-sales data stays yours.
Alenivo touches customer support and industrial data. The platform is designed for enterprise requirements from day one.
First-party data ownership
Owner and product data belong to the manufacturer. Alenivo processes it on your behalf.
GDPR by design
Consent collected at registration; owner rights (access, deletion, portability) built into the platform.
Controlled AI knowledge
The assistant answers only from your approved documentation and follows your safety rules.
EU hosting
Data hosted in the European Union, with encryption in transit and at rest.
Access control
Role-based access for support teams, installers and technicians; full audit trail.
Reliability
Availability commitments and SLAs designed for after-sales operations.
Placeholders for certifications, hosting, service level commitments and uptime. They stay empty until the real references exist — a badge without a reference would be a false claim on the very page that promises trust.